Massimo Minchio dell'agenzia RE/MAX Crono di Vigodarzere con ruolo
Agent Training Guide - Amazon Connect. Agents use the amazon connect contact control panel (ccp) to interact with customer contacts. Training on amazon web service.
Massimo Minchio dell'agenzia RE/MAX Crono di Vigodarzere con ruolo
Agent training guide for the amazon connect ccp. Virginia), us west (oregon), asia pacific (tokyo), europe (frankfurt), asia pacific (singapore), asia pacific (sydney), and europe (london) aws regions. These tools provide filtering and. Training on amazon web service. How to use the ccp. For example, the software is used by uo admissions, and advising. Agent training guide for the amazon connect ccp. It's how they receive calls, chat with contacts, transfer them to other agents, put them on hold, and perform other key tasks. Linkactiv group amazon connect training for agents damian fernandez matus 4) to make the agent available to receive a call, select the list box and choose the option “available” or click on the “let’s go!” button.
In the set working queue select basicqueue. Choose the phone number we created earlier. Within your amazon ccp, you can use the amazon connect streams api to extend the capabilities of your agent desktop by quickly bringing in context from the ivr to your agents. You can watch this video also at the source. 4.3 out of 5161 reviews1 total hour17 lecturesall levelscurrent price: Agent status change, such as to available to handle contacts, or on break or at training. Virginia), us west (oregon), asia pacific (tokyo), europe (frankfurt), asia pacific (singapore), asia pacific (sydney), and europe (london) aws regions. Create a new agent hierarchy. The events published to the stream include these ccp events: 6 new training courses for amazon connect. It is the user interface for making outbound calls and receiving contacts inside amazon ccp.
